Getting Support
We're here to help! Here's how to get support when you need it.
Before Contacting Support
Before reaching out, try these quick checks:
- Check common issues - See our Common Issues page for solutions to frequent problems
- Search the documentation - Your question might be answered in our guides
- Review your subscription - Some features depend on your plan level
How to Contact Support
Email Support
For questions and issues:
- Email: support@frantly.com
- Response time: We typically respond within 24-48 hours
What to include in your email:
- Your account email (the one you use for Frantly)
- Household name (if the issue is household-specific)
- Clear description of the issue or question
- Steps to reproduce (if it's a bug)
- What you expected vs. what actually happened
- Screenshots (if helpful)
- Browser and device you're using
- When the issue started
Privacy and Security
When contacting support:
- We'll never ask for your password - Never share your password with anyone
- We protect your information - Your data is handled securely
- We respect your privacy - We only access information needed to help you
Feedback and Suggestions
We love hearing from you! If you have:
- Feature suggestions - Ideas for new features or improvements
- Feedback - Thoughts on how we can improve
- Praise - We'd love to hear what you like!
Send your feedback to support@frantly.com with "Feedback" in the subject line.
Thank you for using Frantly! We're committed to providing excellent support and making your experience as smooth as possible.